Privacy Policy

Introduction

BitForward Studio ("we," "our," or "us") is a registered corporation operating as a web design and development studio based in Calgary, Alberta, Canada. We comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Where relevant, we also align with generally accepted international privacy principles, including aspects of the GDPR.

This Privacy Policy explains how we collect, use, and safeguard personal information when you visit our website, contact us, or engage our services.

Information We Collect

Information You Provide Directly

• Contact details: Name, email address, phone number, company name (when you submit a contact form or contact us directly)
• Project information: Details you share about your business, goals, requirements, and related materials
• Communications: Emails, messages, and notes from calls/meetings related to your inquiry or project

Information Collected Automatically

• Technical and usage data: IP address, browser type, device information, pages visited, and interaction data
• Analytics data: Aggregate website usage insights collected through analytics tools

How We Use Your Information

We use personal information for the following purposes:

• Responding to inquiries and providing quotes
• Delivering web design, development, and related services
• Managing client communications and contracts
• Processing payments through third-party providers
• Improving our website and services
• Complying with legal and regulatory obligations

We do not sell or rent personal information.

Client Data & Confidentiality

All client project information is treated as confidential. We do not disclose client data, business information, or intellectual property to third parties without explicit written consent, except where required by law.

Completed projects may be showcased in our portfolio or case studies only with explicit client approval, obtained via contract and/or written confirmation.

Analytics, Cookies & Advertising

We use a limited set of analytics, advertising, and security tools to understand website performance, improve user experience, and protect our site.

We use Google Analytics 4 via Google Tag Manager to measure website usage and traffic. Google Analytics may use cookies or similar technologies, and information may be processed on servers outside of Canada depending on Google’s infrastructure.

We also use Cloudflare Web Analytics, a privacy-focused analytics service that helps us understand how our website performs for visitors. Cloudflare Web Analytics does not use cookies and is designed to operate without collecting personal data.

We may also use Facebook Ads (Meta) for advertising and campaign performance measurement.

To better understand how visitors interact with our website, we use Hotjar to analyze aggregated usage patterns such as page interactions and navigation behavior. Hotjar may use cookies or similar technologies and is configured to limit the collection of personal information.

To help prevent spam and abuse, we use automated protections such as Cloudflare Turnstile. Turnstile is a pro-privacy website security tool that can distinguish human users from bots and block any detected bot traffic to protect our website.

Where these tools are enabled, information may be processed on servers outside of Canada, depending on the provider and configuration.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.

Third-Party Services

We rely on trusted third-party service providers to operate our business. These providers may process personal information only as necessary to perform their services and are governed by their own privacy policies.

• Website hosting and infrastructure providers
• CDN and security services (Cloudflare)
• Spam prevention services (Cloudflare Turnstile)
• Analytics and behavior tools (Google Analytics, Hotjar)
• Form processing (Formspree)
• Email delivery for form notifications and communications (Resend)
• Payment processing (Stripe)
• Advertising platforms (Meta / Facebook)

Data Security

We implement reasonable technical and organizational safeguards to protect personal information. However, no system can be guaranteed 100% secure, and we cannot guarantee absolute security of information.

• Encrypted data transmission (SSL/TLS)
• Restricted access to authorized personnel
• Secure cloud infrastructure
• Regular backups

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by legal, accounting, or contractual obligations. Retention periods may vary depending on the nature of the information.

Your Privacy Rights

Subject to applicable law, you may have the right to request access to, correct, or delete your personal information, and to withdraw consent where applicable. You may also opt out of marketing communications at any time.

Requests may be subject to identity verification.

Children's Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date. Continued use of our website constitutes acceptance of the updated policy.

Contact Us

BitForward Studio

Calgary, Alberta, Canada

Email: hello@bitforwardstudio.com

Phone: +1 (403) 951-0975

We will respond to your inquiry within 30 days, as required by PIPEDA.